Staff Development

We are committed to providing ongoing training for our employees, to continually update their skills and ensure we can provide the highest quality care and meet residents’ needs.

We’re extremely proud to have been granted the bronze award from the Defence Employer Recognition Scheme (ERS) for our support of the Armed Forces and their families. Mayfield House is Armed Forces-friendly and we are open to employing reservists, armed forces veterans (including the wounded, injured and sick), cadet instructors and military spouses/partners. We also care for many veterans.

Carers are given training on issues that help them develop as better overall carers, as well as deal with very specific situations, including:



Medication management and compliance

End of life care

Our Principal Chef holds an NVQ Level 3 in Hospitality Supervision Certificate.

• Anne – Director of Care is a registered RGM and has the Assessors award and level 5 in leadership and management in health and social care.

Kara – Director of Operations has Level 4 Health and social care and Level 5 in Leadership and Management in Health and Social Care

Emily – Care Home Manager has Level 4 Health and social care and Level 5 in Leadership and Management in Health and Social Care

• We have an expert in building resilience in high-performing teams and employee and organisational engagement.

• Team Leaders all have a Level 3 in Health and Social Care. Care Assistants have a Level 2 in Health and Social and/or working towards Level 3 in Health and Social Care.

• Natalie Rodriguez has just been appointed Training and Development Manager. She will be responsible for creating and implementing training programs and overseeing the development of our team, to help workers create long-term career plans within our progressive company. Currently has a Level 4 in Health and Social Care. 

"Overall a good feeling from staff to relatives, nice atmosphere and staff are really good to talk too and helpful."

"Keep on doing what you do now. Much appreciated by my family. Huge thanks to all the staff who care for my Mum."

"It’s good to see staff talking, sitting with residents when they are not actually caring for them."

What We Do

Every member of staff who comes to join us takes part in a comprehensive induction programme and attends relevant courses, such as moving and handling, infection control, safeguarding, fire training and food hygiene. The induction process guides employees through our values and standards.

We also carry out Disclosure & Barring Service Checks (DBS/CRB) checks as standard.

We offer a range of innovative courses, leadership and other vocational qualifications. These courses bring with them nationally accredited vocational qualifications, diplomas and apprenticeships.

The environment is relaxed, safe and comfortable for our staff. We encourage our staff to be honest with us if they have any issues. We want to keep our staff as happy as possible!

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